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Refund Policy

Last updated: June 30, 2025

We want you to feel confident in trying Uri-Flora. That’s why we offer a 30-day return policy. If you’re not satisfied with your purchase, you may request a return within 30 days of receiving your order.

How to Start a Return

To initiate a return, please contact us at vitalharmonysup@gmail.com. Returns must be authorized before being sent back. Items sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, reach out to us immediately. We’ll evaluate the issue and do our best to make it right, whether that means a replacement, exchange, or refund.

Exchanges

Need a different item? The fastest way to get it is to request a return for the original item and place a new order for the one you want.

European Union Customers — 14-Day Right of Withdrawal

If your order is being delivered within the European Union, you’re entitled to cancel or return your order within 14 days of delivery — no justification needed.

To qualify: The item must be unused, unopened, and in its original packaging. Proof of purchase (receipt or order confirmation) is required.

Refunds

Once we receive and inspect your return: If approved, your refund will be automatically issued to your original payment method within 2 business days.

Please note, your bank or card issuer may take a few additional days to process and post the refund.

If more than 15 business days have passed since your return was approved, please reach out to us at vitalharmonysup@gmail.com.

Note

Opened or used supplements are not eligible for return due to safety and hygiene concerns — unless they are defective or you received the wrong product.

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